Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your pottery purchase. If for any reason you are not happy with your order, please review our refund policy below:

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1. Returns and Exchanges

• Eligibility for Return: You may return items within 14 days of receiving your order for a full refund, provided the item is unused, in its original condition, and in its original packaging.

• Non-Returnable Items: Custom-made pottery pieces are non-returnable.

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2. Refunds

• Processing Time: Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method and may take up to 5-10 business days to appear in your account, depending on your bank or payment provider.

• Shipping Costs: Shipping costs are non-refundable. If the return is due to a defect or mistake on our part, we will cover the return shipping fees.

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3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery with photographs of the damage or defect. We will either offer a full refund, exchange the item, or repair the piece, based on your preference.

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4. How to Return an Item

• Please contact us at thunderstukprojects@gmail.com with your order number and the reason for your return. We will provide you with return instructions.

• Items must be returned to the address provided within 14 days of receiving your order.

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Thank you for supporting our pottery shop! If you have any questions or concerns, feel free to reach out to us.